
by Dr Greg Chapman
In too many small businesses, owners work longer hours, often taking home less pay than their employees. They are in fact the last to be paid.
In any business we see them, the timewasters. Of course you can never be sure which enquiry is a waste of your time, and which could be a buried gold nugget. And of course, you don’t want to be rude, because even timewasters may seek to damage your reputation if not handled the right way.
I recently had such a situation, with a surprising result.