by Dr Greg Chapman
Research has shown there are three main reasons why customers leave businesses, and price was just 15%.
In this podcast I discuss the most important reason why customers leave, and how this can create a low cost advantage for your business.
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Dr Greg Chapman is the Director of Empower Business Solutions and is Australia's Lea ding Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success and Price: How You Can Charge More Without Losing Sales.
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